insight
“Are you in control?” is a question I’ve seen posed by boards to executive sponsors of over-running, over-spending, slippage-laden transformation programmes dozens of times over the past three decades: Four simple, yet hugely challenging words. This article examines the good, the bad and the ugly answers.
3 Minutes
“Are you in control?” is a question I’ve seen posed by boards to executive sponsors of over-running, over-spending, slippage-laden transformation programmes dozens of times over the past three decades: Four simple, yet hugely challenging words. This article examines the good the bad and the ugly answers.
3 MIN
How is the executive sponsor supposed to control the complex, fast-moving and sometimes opaque world of programme delivery and still do their day-job?
Programme assurance does the heavy lifting for the executive sponsor. Oxford8 provide the line of sight, the insight, the foresight, and crucially, the options that enable them to exercise effective oversight.
How are you supposed to control the complex, fast-moving and sometimes opaque world of programme delivery and still do your day-job?
Programme assurance does the heavy lifting for you. We provide the line of sight, the insight, the foresight, and crucially, the options that enable you to exercise effective oversight.
insight
The executive sponsor is often the meat-in-the-sandwich between the high-stakes programme and the board, or in extreme circumstances wider, regulatory scrutiny. Is the expectation placed on executive sponsors reasonable, and how does it relate the role played by programme assurance?
3 Minutes
Programme assurance - not to be confused with accounting assurance - is the delivery of expert support to a programme, with the full authority of the executive sponsor; a combination of advisory, training, coaching and challenging, specifically designed to alter the odds of a successful programme outcome. And the beauty of it is that it's entirely self-funding, with a very short ROI.
insight
If a programme goes wrong, it is typically treated like a sudden change in the weather - unexpected, unforeseeable and not really anyone’s fault. The only exception to that treatment is the executive sponsor...
5 Minutes
First contact between a client and Oxford8 typically happens at one of three moments in a programme’s lifecycle. We term these moments the outset, the onset and the reset.
A clean delivery needs a clean start.
The outset – the beginning of a new programme - may look superficially like a greenfield experience, but it rarely is. It typically follows rapidly on the heels of the previous programme, which often means that the organisation is freshly scarred by whatever transpired before - the overspend, the organisational burnout, and above all, the belief that “we’re just not very good at change.”
4 Minutes
Interception, without the drama.
The onset is the point in a programme where initial symptoms of potential failure start to emerge. Anyone who has ever experienced this situation will tell you that it is almost impossible to identify the specific moment at which the situation crystalised.
3 Minutes
The reset typically occurs when a programme that has been struggling to meet its milestones and control its spending finally exceeds the elastic limit of optimism and cannot proceed any further without major revisions to timeframe and budget. For the executive sponsor, it’s the biggest single test of programme leadership.
4 Minutes
stage 1
discovery
stage 2
action plan
Duration: 20 days
stage 3
Objective:
Method:
Outcomes:
Objective:
Method:
Outcomes:
Objective:
Method:
Outcomes:
stage 1
discovery
Duration: 5 days
Objective:
Method:
Outcomes:
stage 2
action plan
Duration: 20 days
Objective:
Method:
Outcomes:
stage 3
Assurance delivery
Duration: fractional, and to the finish line
Objective:
Method:
Outcomes:
We’re exclusively former hot-seat practitioners; people who have delivered some of the most challenging programmes in the field of change. We originated from the first-ever Master’s degree in Major Programme Management at the University of Oxford back in 2009, so we’re research-informed, but make no mistake: We learned our craft in the field.
The flip answer? Because we're the only provider in the market who does purely programme assurance for a living. There are about 200 companies in the UK who purport to provide programme assurance. They do so for a variety of reasons - everything from optimising their resource utilisation, through to account presence for cross-selling opportunities and even the displacement of competitors – none of which is for the benefit of the client. We provide assurance, free from conflicts of interest, for one reason and one reason only; because we know that it is the effective route to controlled programme delivery.
There’s an old adage that programme slippage is a bit like carbon monoxide poisoning: It’s cumulative, often invisible and there are few warning signs prior to the unconscious drift into the fatal moment.
4 Minutes
If you’re looking for passive fence-sitters with a risk and controls background, that’s not us. Effective assurance has to be multi-dimensional and actively involved: Oxford8’s version of assurance blends advisory, training, case-studies, worked examples, pressure-testing and a variety of other approaches and techniques to support the programme. Below are some examples of exactly how we get our hands dirty:
Discovery highlighted deficiencies in planning, resulting in daily instances of improvisation within the programme. A two-day training reset provided the programme team with a new approach to planning, supported by specific techniques and worked examples. This was used as the springboard for a replanning exercise, which was closed out via three, 5-day iterations. The outcome was a robust, definitive plan, underpinning a stable, predictable and controlled delivery. Governance of the plan was also modified to track, report and intercept slippage in real time.
insight
A ‘PoaP’ (Plan on a Page) is the default executive view of a programme’s work. But what lies beneath it, and why does that matter?
3 Minutes
Discovery identified weaknesses in risk management, resulting in the programme team being more reactive rather than proactive. A new approach to risk was introduced, supported by clear definitions and worked examples. A rigorous, 2-day review of the programme risks reduced the volume, sharpened the clarity and identified clear paths to reduce overall risk exposure by converting risks into activities in the plan. Governance was modified to move away from the conventional ‘top 5 risks’ approach to focus instead on overall risk exposure and risk trajectory, and deal with the root causes of risks by enabling line-of-sight to thematic risks.
insight
Risk within programmes is often seen as an occupational hazard, but passive acceptance of risk is ultimately what causes programme failure. What are the approaches and techniques that enable risk to play a pivotal role in programme success?
3 Minutes
Discovery demonstrated a tendancy for issues to stagnate, resulting in ongoing slippage. A new approach to issue management was introduced, providing clearer definition and a more structured method of issue resolution. The result was a smaller volume of issues, faster, more focused resolution and therefore less management time consumed by issue management. Governance was also revised from the conventional ‘top 5 issues’ approach to focus instead on ‘cycle time’ (the duration from issue identification to issue resolution) and root cause analysis to reduce exposure to recurrent issues.
insight
Issues are a bit like blood in medical science. We can tell a lot about the human body simply by examining the blood. The same is true of issues and programmes. What can effective issue management tell us about the programme?
5 Minutes
Examination of the business case revealed an over-reliance on minimal cost savings in the back office whilst overlooking substantial revenue opportunities that could be unlocked in the front of house operations. An action plan was developed to test and prove the revised business case, which also enabled front of house operations to advance up the learning curve, further accelerating return on investment. The first 12 months of operation following go-live delivered a 19% increase in EBITDA – considerably above the break-even target of 6%.
insight
It’s not always the quantum of benefit that is misunderstood by the business case. Sometimes the nature of the benefit is misperceived. Understanding the business case differently can have a transformative effect on the investment decision.
3 Minutes
Execution of user acceptance testing was running 70% behind projections. Examination of the problem revealed significant coordination challenges across a test community of 50 resources. By mapping testers to system-specific roles, the testing team was reduced to a headcount of 8. This accelerated testing to achieve not only a run-rate of 130% of projected, it also freed up operations staff to concentrate on other aspects of the programme such as training and operational readiness.
insight
The adage “too many cooks spoil the broth” actually has some science behind it. The Ringelmann Effect illustrates how the over-allocation of resources can not only be costly but ultimately counter-productive. This article explores how reversing Ringelmann can work to a programme’s advantage.
3 Minutes
Discovery revealed significant assymetry of information – and therefore understanding – within the stakeholder community. A brief training exercise to equip the wider programme team with stakeholder engagement skills and techniques was followed by a reset of the stakeholder engagement plan. The resulting uptick in programme support and participation was cited as a major factor in the successful delivery of the programme, and its subsequent adoption by the business.
insight
Stakeholder mapping is a well-used technique in programme management, but how often does a programme ‘walk the map’? Is stakeholder mapping purely about the organisational ‘who’ and ‘why’, or does it also inform the ‘when’ and ‘in what order’?
2 Minutes
Interaction with the implementation partner during the discovery phase surfaced a number of issues that were impeding both the supplier and the client. Rapid resolution of the issues reduced friction in the reationship, resulting in greater productivity and flexibility. This was cited as a major factor in the successful delivery of the programme, and led to ongoing engagement of the implementation partner which resulted directly in the client introducing market-leading functionality within its platform.
insight
Commercial relationships can lead to fundamental misunderstandings about intent and motivation. In this instance, a frank exchange of perspectives over bacon and eggs led to a seven-figure goodwill gesture and a rapid reset of the client-supplier relationship.
3 Minutes
The opportunity costs associated with high-stakes programmes probably mean that if the outcome isn’t touching the operating model, it’s unlikely that the programme is worth doing. However, the concept of Target Operating Model – ‘TOM’ isn’t as widely or consistently understood as is necessary to ensure the full width of organisational engagement. Oxford8 assisted by leading the organisation through a case-study based exploration of target operating models to understand not only what they really are, but also the approaches and techniques needed to ensure successful implementation.
Insight
If the definition of target operating model success is breadth of adoption and longevity, the TOM for the restaurant warrants a closer look. This case study explores how one of the most successful TOMs ever was designed and implemented.
3 Minutes
Stable, predictable, drama-free programme delivery enabled by expert inputs designed specifically for ease of consumption.
insight
Controversial statement: Programmes should be fun. If you’re on a programme, you get to play a front-line role in removing all of the frustrations of your working life; the clunky applications with their long wait times and counter-intuitive interfaces, the arcane processes layered with workaround band-aids, the non-sensical org structures that mean everything takes three times as long.
5 Minutes